Is this a good company?

rbuser

Is this a good company? No one answers phones or emails and I have tried for
4 weeks in a row.

The product demos well, but is customer service non existant?

Does anyone know how to talk to a real person at this company?

Thank for your help.

nicocizik

Hi Rick,

I'm very sorry you are having trouble contacting us. The best way to talk
to someone is via email or these newsgroups. If there is something I can
help you with right now, please post it here or send a message to
support@digital-metaphors.com and we'll try respond as soon as possible.
You can also use following email addresses for other inquiries.

info@digital-metaphors.com - General product info
sales@digital-metaphors.com - Sales information

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com

rbuser

"Rick Neubrander" wrote in message

rbuser

Rick:

As a long time Team DM member, I can give you my perspective--I frequent
posts in these newsgroups a couple times a day, wanting to reply. I seldom
find unanswered messages--they are answered very quickly. What ever happened
to your email (you do not say where you sent it) I do not know--but they
have excellent support.

Ed Dressel

rbuser

Hi Rick,
I can only confirm what was said above by Paul and Ed.
The RB-support is one of the best I've seen so far. Fast, detailed, patient


The longest time I had to wait was 2-3 times on weekends, but that's
understandable, I would say. But once I got a reply even on a weekend, if
I'm not wrong.

All / many suggestions are being reviewed and considered. In fact I've
already found some of my suggestions implemented and some more could still
be.
Often patches with bugfixes and adjustements are being offered short after a
problem occured.

I can't say anything else than that the RB-support (and product itself) is
one of the best of those I was dealing with so far.

In your case there must have been something absolutely not typical.