On printing Report(2 pages, duplex) from archive rotates 2nd page on 180°

rbuser

Customers are printing a report of 2 pages in duplex-mode.
Printing report directly works fine,
but on printing from tppArchvie, the 2nd page is rotated on 180°.

Any idea what is going wrong?
What will be needed for debugging? Report as TppArchive and names of
printer drivers?

Tia Carsten

--


Hint: We altered the sources!Hint: We altered the sources!

nicocizik

Hi Carsten,

This is not a known issue. Just to be clear, if you follow the steps
below exactly without changing the PrinterSetup, you get this behavior.

1. Print the report normally. - Correct output.
2. Export to archive and preview. - Correct output.
3. Print the (just exported) archive. - Incorrect output.


If this is the case, check your event code for any place you are
altering the printer setup. Also check your printer driver setup to be
sure a special duplex mode is not selected. I know my printer contains
4 duplex modes depending on where the booklet is stapled. This would
definitely affect how the back page is oriented.

If you still cannot find the issue, please create a simple example that
demonstrates this behavior and send it here so we can see exactly what
is happening. Send the example in .zip format to support@

--

rbuser

Hi Nico,

step 3 is different:
3.) Reloading archive from database
4.) Preview is correct
5.) Printing to any pDF/XPS is correct
6.) Printing on dedicated printer ==> wrong output

Tia Carsten
Nico Cizik (Digital Metaphors) hatte die Idee :

--


Hint: We altered the sources!Hint: We altered the sources!