email function not working on one machine

rbuser

Hi

RB enterprise v 15.02

We have a customer who has multiple machines, on one, when the report
preview is visible, selecting the email button has no effect. Whereas for
other users the report would be saved as a pdf and the outlook send screen
displayed.

Can you offer any diagnostic ideas to help us track down why the email
function does not work?

Many Thanks

Philip L Jackson

nicocizik

Hi Philip,

Take a look at the following article on troubleshooting email problems.
My guess is that perhaps your customer has the 64 bit version of
Outlook installed and is running a 32 bit reporting application.

http://www.digital-metaphors.com/rbWiki/Output/Email/Troubleshooting..._Cannot_Preview_Email