NTDLL Again

etwoss

Hi

I can find a lot of messages abot the error "Access violation at address xxx in module "ntdll.dll" ...
But no real solution, We have tried everything, being 100% sure we have the correct printerdrivers on our ASP environment.

Even tried

try
report.Print
except
if this error then
begin
sleep(1000)
report.Print
end;

But still we have this error coming up, mostly once a day, also very strange.

Is there nothing RB can do to handle this error , so we can just call Print, why is it showing up just once and not even every day when our customer calls a report to print?

I think we need a final solution for this otherwise we loose customers due to this problem.

Eric

nardmoseley

Hi Eric,

What version of Delphi and ReportBuilder are you using? (check the Designer Help | About)

chamers

Hi Nard,

I'm a collegae of Eric. Let me add some more info.

Delphi version: 2007
RB Version: 12.04 build 77.

Call stack for the error is always the same, just the address in ntdll.dll is different:
[76FEE19B]{ntdll.dll } Unknown function at _strnicmp
[02556DB4]{rbRTL1211.bpl} Ppprintr.TppCustomPrinter.GetPrinterIC
[02555D00]{rbRTL1211.bpl} Ppprintr.TppCustomPrinter.GetDC
[02556956]{rbRTL1211.bpl} Ppprintr.TppCustomPrinter.GetPixelsPerInch
[0255399F]{rbRTL1211.bpl} Ppprintr.TppPrinterCanvas.UpdateDeviceContext

Christian

etwoss

Hi

I heard that you recommend upgrading Delphi and RB. However thats not possible until March next year. And if we do, is the problem solved? I have een more errors on the same subject in versions after Delphi2007.

Eric

nardmoseley

Hi Eric,

Digital Metaphors only has resources to provide tech support to active licensed customers.

With an active license you qualify to open a tech support case for issues with the latest release (currently RB 19.02. )