Strange behaviour for A3 paper size

rbuser

I have a report which is designed for A3 paper size.

(A) When I print it to screen by using HP LaserJet 1200 in A4 size (I have
no A3 printer), the output with 11 pages are ok. But when I direct to
FinePrint, it shows me only 10 pages, some rows in page 2 are printed on
page 1?

(B) When my customer prints the report to their A3 laser printer, they get
the same output as (A).

It seems to have some problem in A3 printout. But the output is correct if I
saved it as Excel file.
Any comment or help?

Benson.
Delphi 5, RB 6.03 Enterprise, Win2000, FinePrint 2000

nicocizik

Hi Benson,

If you force your report to print to your A4 printer without using
FinePrint, will the output be correct? Is your customer using FinePrint as
well? Have them take FinePrint out of the picture and try to print directly
to their A3 printer and see if that helps. Also be sure they have the
latest printer driver for the printer they are using.

ReportBuilder uses the same Windows API calls to communicate with every
printer driver so there is a possibility that the FinePrint driver is not
processing them as is should. You may want to contact the FinePrint people
and see if they have had any other similar issues like this one. Below is a
diagram of how ReportBuilder communicates with your printer.

ReportBuilder ---> Windows API ---> Printer Driver ---> Printer

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rbuser

1. I cannot print my report to my A4 printer because the report width is too
wide and error is generated
2. My customer doesn't use FinePrint. They print directly to their ESPON
LQ1170 printer or laser printer
3. All the reports are fine, just this one gives me trouble

Anything I can test further?

Benson

nicocizik

Hi Benson,

If possible, please create a working example of this behavior and send it in
.zip format to support@digital-metaphors.com so we can test it on our
machines here.

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rbuser

I have sent the sample to support@digital-metaphors.com.

Benson