Print does not print (extrange behavior)

rbuser

Hi!

I'm having problems trying to print reports in some machines. When the user
try to print it, RB acts like if everything is normal, but no pages are sent
to the printer, BUT, if in the print dialog I click the button to check the
printer properties, *do not change anything*, close the printer properties
dialog and click print, now it works OK. It seems that the simples fact of
opening the printer properties dialog makes the report print correctly.

The problem seems to happen only in Win XP, 2K and maybe NT. I'm using RB
7.03 and Delphi 7. Any ideas of what is going on ?

Thanks

Carlos

nicocizik

Hi Carlos,

Which type of printer are you using? I believe we have seen this behavior
before with customers using HP LaserJet 690 or 695. As a test, try printing
to a different printer and see if that works. Also, be sure you are using
the latest printer driver for the printer you are using.

--

rbuser

I'm testing with a HP 850C, but some customers are using other printers. The
printer driver is supplied with windows (there is no aditional downloads of
the driver for Win2K/XP in the HP site).

Is there anything that can be done to correct this issue ?

Carlos

nicocizik

Hi Carlos,

Are you able to recreate this issue using one of our demo applications
included with ReportBuilder? If so, please let me know which demo this was
and I'll try to recreate this behavior on my machine. If not, please send a
small example of a project that demonstrates this behavior in .zip format to
support@digital-metaphors.com and I'll try to run that on my machine with
your driver.

--

rbuser

Yes, it happens with all the included demos, for example, the demo.dpr in
the "1.Reports" dir.

Configuration is Delphi 7 Enterprise, Win2K SP4 (Brazil), HP 850C, RB 7.03
Ent.

Let me know how I can solve that.

PS: Quickreport and Rave reports works fine in the same machine.

Thanks

Carlos

nicocizik

Hi Carlos,

Thanks for the information... I will test this on my machine and get back to
you ASAP.

--

rbuser

Nico, any news about this problem ?

Carlos

nicocizik

Hi Carlos,

So far I have tested with three different printer drivers (including the HP
850 driver) and am unable to recreate the behavior you are experiencing.
The only way for us to get to the bottom of this error is for me to recreate
the error on my machine so I can then find the possible bug. Let's start
from the beginning. Please provide me with exact steps I can take to
recreate this error from an empty project (assuming I have the HP 850 driver
already installed).

--

rbuser

Nico, did you test with Windows 2000 SP4 using the included HP 850C drivers
?

Carlos

nicocizik

Yes

--

rbuser

So can it be a problem of the Brazilian versions of Windows/Drivers ?

Carlos

nicocizik

Hi Carlos,

This could be the issue but it is not likely. I beleive the Windows drivers
are essentially the same across languages.

--

rbuser

So any more ideas ?

I could blame my machine, but its happening in other computers too, so it's
not a local problem...

Carlos

nicocizik

Hi Carlos,

Ok, let's go back to the beginning and try to solve this. Please provide me
with the exact steps you need to take starting with an empty Delphi
Application project to recreate this error. If you simply place an empty
report and a button on a form, then print the report, do you see the error?

--

rbuser

Just found the solution: Rebuild the Report Builder DCUs !

I really don't know why it didnt work with the original DCUs, but it works
perfectly with the new generated ones.

Thanks.

Carlos