Hewlett Packard HP 8550 problems
Hi
A client of ours has purchased and installed an HP 8550 network printer.
When they attempt to generate any report from our system (which uses
ReportBuilder for reporting and has done for several years without any
problems) they get an error 'Canvas does not allow drawing'. The workstation
prints MS office (Word Excel) stuff OK is there any issue regarding this
printer? Any ideas what I can suggest they try next?
--
Kind Regards
Glenn Greatwood
Key-Data Systems
www.key-data.co.uk
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A client of ours has purchased and installed an HP 8550 network printer.
When they attempt to generate any report from our system (which uses
ReportBuilder for reporting and has done for several years without any
problems) they get an error 'Canvas does not allow drawing'. The workstation
prints MS office (Word Excel) stuff OK is there any issue regarding this
printer? Any ideas what I can suggest they try next?
--
Kind Regards
Glenn Greatwood
Key-Data Systems
www.key-data.co.uk
---------------------------------------------------------------------------------------
CONFIDENTIALITY NOTICE
This communication and the information it contains is intended for the
person or organisation to whom it is addressed. Its contents are
confidential and may be protected in law. Unauthorised use, copying or
disclosure of any of it may be unlawful. If you are not the intended
recipient, please contact us immediately.
Whilst Key-Data Systems have taken every reasonable precaution to minimise
the transmission of viruses through the contents of this communication or
any attachments to this e-mail, we cannot accept liability for any damage
which you may sustain as a result of software viruses. You should carry out
your own virus checking procedure before opening any attachment.
This discussion has been closed.
Comments
That error message indicates that RB cannot obtain a valid device context to
the printer.
1. Try downloading the latest printer driver and perform the same test. (You
can test this on your machine, even if you do not have the printer).
2. Make that the user account under which the app is running has full access
rights to the printer.
--
Nard Moseley
Digital Metaphors Corporation
http://www.digital-metaphors.com
Best regards,
Nard Moseley
Digital Metaphors
www.digital-metaphors.com