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Stubborn Report

rbuserrbuser
edited May 2006 in General
I don't know where to even start searching, so after bloodying my forehead
hitting it up against a wall I thought I'd beg for some ideas on this forum.

I have an RBuilder 4 (not sure of exact version) report in a Delphi 5
program. The program is compiled into an EXE. I have a client in NC (I'm in
NY) who needed a change to the report. I made the changes and e-mailed the
new EXE (I've tried both a Patch and the full EXE) to her. She copied the
new EXE over the old (or patched the old) BUT THE ORIGINAL REPORT CONTINUES
TO PRINT. I've had her triple check the location of the EXE, the Time-Date
stamp, etc. and the new EXE is in the directory. The reason I know it's
still printing the original form is I changed a bit of the wording in the
new form to use as a "marker": sure enough, the old wording is still
printing.

I'm about out of ideas, short of having her get someone who's more computer
savvy. I've tried seeing if she's copying to the wrong directory or if
she's starting the program in the wrong directory. I've thought of compile
options but I don't think that has anything to do with it. I don't store
RBuilder reports in separate files, I don't think it's a version conflict
(might have changed versions in the interim). I just thought I'd ask here if
anyone has ever experienced something similar or if it is possible that the
report form is stored "somewhere else" (whatever that means). The entire app
consists of three separate EXEs which call each other.

Obviously, once I find out what's happening I'll feel real dumb. But
everything's simple in retrospect. Right now I don't know WHAT the problem
is.

Thanks in advance for any ideas.

=NLK=

Comments

  • rbuserrbuser
    edited May 2006
    I have some ideas:
    1) Was she running the old exe when she copied the new one in? Get her to
    reboot her PC.
    2) Perhaps her icon is hooked up to another installation, and it is running
    the other installation instead of your new exe.
    Have her do a search on her computer for your exe names and see how many
    show up and in which directories.
    3) Perhaps you are sending her the wrong exe? (maybe the report is actually
    in another exe? (just a thought)
    4) Write a real simple one form program, send it to her and make her paste
    it into that directory and run it. Does it work? Does she have administrator
    access?
    5) Get her to do a printscreen of that directory in Windows Explorer and
    email it to you. You'd be surprised what you might find.
    6) Did you accidentally rename the new exe and now the old and new ones are
    in that directory?
    That's about all I can think of, aside from the fact that you are not using
    templates and getting the report from a file in the directory...
    pl

  • rbuserrbuser
    edited May 2006
    Paul:

    Thanks for taking the time to post your suggestions.

    If I was THERE this would all be done in a minute. Problem is, I don't know
    what's in her mind. I appreciate the fact that she may be very good at what
    she does but from computers and e-mail she knows NOTHING.

    I am going to see if I can set up some remote assistance, maybe have her do
    a trial of gotomypc since I don't know if she's got a router or not.

    I once had a client who needed to type Friday at the DOS prompt to start her
    backup. She calls me up: "Help. It's not working". Had her try a few more
    times. No go. Ran down to her place and found she was typing Firday.

    You can't make this stuff up. :)

    =NLK=
  • rbuserrbuser
    edited June 2006
    Hi,

    It might be worth to install a program like Ultravnc
    http://ultravnc.sourceforge.net/

    We use it all the time to solve problems with our customers, it's a handy
    tool

    Franky

This discussion has been closed.