I have a complain to make
Hi,
I've been a ReportBuilder user for ages. I'm really happy with the way it
works, as well as the friendly and kind support whenever it was needed.
At some point our needs required that we output reports to excel etc and
therefore we ended up purchasing TExtraDevices as it was not supported
natively. I understand that Digital Metaphors doesnt want to add its own
engine for excel etc because that would mean the end for these third party
tools, which is fine by me.
However I have contacted Waler since last week as I need to install
TExtraDevices for D2007 and when I go to the site and enter my reg info I
get a page not found. The reply came 4 days later "go to the site and enter
your reg info". Obviously my email was not read so I responded again saying
that it doesnt work and since no word.
I understand that maybe this guy is in vacation/really busy at work or broke
up with his girlfriend and doesnt want to get any near a computer. But I
need to release a version and all I am waiting is this.
This is really pissing me off so please either adopt a solution where we can
get the same support quality as of digital metaphors or implement these
features yourself and lets move on with it.
Sorry so long,
Vassilis.
I've been a ReportBuilder user for ages. I'm really happy with the way it
works, as well as the friendly and kind support whenever it was needed.
At some point our needs required that we output reports to excel etc and
therefore we ended up purchasing TExtraDevices as it was not supported
natively. I understand that Digital Metaphors doesnt want to add its own
engine for excel etc because that would mean the end for these third party
tools, which is fine by me.
However I have contacted Waler since last week as I need to install
TExtraDevices for D2007 and when I go to the site and enter my reg info I
get a page not found. The reply came 4 days later "go to the site and enter
your reg info". Obviously my email was not read so I responded again saying
that it doesnt work and since no word.
I understand that maybe this guy is in vacation/really busy at work or broke
up with his girlfriend and doesnt want to get any near a computer. But I
need to release a version and all I am waiting is this.
This is really pissing me off so please either adopt a solution where we can
get the same support quality as of digital metaphors or implement these
features yourself and lets move on with it.
Sorry so long,
Vassilis.
This discussion has been closed.
Comments
I would recommend taking a look at Gnostice. From what we have heard, they
offer a quality export suite that works with ReportBuilder as well as high
quality support.
http://www.gnostice.com
--
Regards,
Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com
Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com