11X17 Print Not Working

rbuser

When I print an 11x17 (tabloid size) report from the preview screen or
directly to the printer (HP110 Officejet Multifunction) I get a single
smudged line at the top of the paper as though the entire report is at the
top and didn't space properly. (tough to tell tho)

When I save the same report as a PDF first then printing the PDF it prints
OK.

Any ideas of what I might be missing?

Thanks - Jon Gray RB 12.04 Server / Delphi 2007 / Oracle 10G

nicocizik

Hi Jon,

What are you margins set to? Every printer has a non-printable area so
if the margins fall within this area, items may not print correctly.
You might try moving the top margin down a bit and see if that solves
the problem. I believe Adobe Reader scales the page automatically
before printing.

rbuser

Thanks Nico -

The margins were at the default of 0.25. I tried several different
combinations all the way up to 1" margins all the way around and still a
single 'smudged' line at the top of the page. The line size maybe changed a
little when the margins were set to 1".

We installed the latest printer driver too with no change.

Anything else I can try to resolve it?

Thanks.

rbuser

Several other users are able to print to different printers OK. I suspect
it's something specific with this one printer that may not be worth chasing.

In a related issue, the users that can print OK tabloid get 'stuck' on the
tabloid paper setting even when going back to print a portrait letter size
report. I see the report is defined using a 'Custom' size instead of a
predefined paper option. Is this what's making the tabloid / custom setting
stick? Previously the paper was properly selected based on the report
definition letter protrait or landscape legal.

rbuser

This issue has been resolved, it was our problem not reportbuilder.