Home Devices
New Blog Posts: Merging Reports - Part 1 and Part 2

PDF's/Specific Adobe version needed?

edited February 2009 in Devices
Greetings, All,

We recently had a user issue, where they got a message trying to open a PDF,
created by our software. The message was, "There was an error opening this
document. The file is damaged and could not be repaired".

We asked them which version of Adobe they had, and they said 7.0. When they
upgraded to version 8.0, the problem went away.

Our software is written in Delphi 2005, using RB Pro version 9.03, and
TExtraDevices 2.98. Does anyone know of any version-specific requiredments
for Adobe? We'd like to advise our users of this, if that's the case.

Thanks and Regards,

Phil Rohner
phil@dissol.com

Comments

  • edited February 2009
    Hi Phil,

    We have not seen this issue before. The native PDF device included with
    ReportBuilder creates version 1.3 PDF files which should be compatible all
    the way back to Acrobat Reader 4. It is however always good practice to use
    the latest version of Adobe Reader as they are constantly improving
    performance and features as well as fixing bugs.

    --
    Regards,

    Nico Cizik
    Digital Metaphors
    http://www.digital-metaphors.com

    Best Regards,

    Nico Cizik
    Digital Metaphors
    http://www.digital-metaphors.com
  • edited March 2009
    FWIW I saw this in a recent report created in RB and sent a demo to DM and
    they sent me back a patch.

    You may want to ask them for the patch files.

    Ed Dressel
This discussion has been closed.