Canon IR6570 and RB 11.04
We have just deployed a new version of our application to our customers
which includes RB 11.04 (the previous version used RB 7). However one of
customers is having an issue when printing to a Canon IR6570 photocopier.
This photocopier allows print jobs to be sent to a specified mailbox rather
than physically printing them and although they are being prompted for the
mailbox information when they print, it doesn't store the job and prints it
instead. They insist that this used to work on the old version and that no
changes have been made to the printer drivers and that it works correctly
when printing from other applications.
We cannot test this problem as we do not have a similar photocopier but I am
hoping somebody might recognise this issue and be able to help.
Thanks,
Paul Hunt
which includes RB 11.04 (the previous version used RB 7). However one of
customers is having an issue when printing to a Canon IR6570 photocopier.
This photocopier allows print jobs to be sent to a specified mailbox rather
than physically printing them and although they are being prompted for the
mailbox information when they print, it doesn't store the job and prints it
instead. They insist that this used to work on the old version and that no
changes have been made to the printer drivers and that it works correctly
when printing from other applications.
We cannot test this problem as we do not have a similar photocopier but I am
hoping somebody might recognise this issue and be able to help.
Thanks,
Paul Hunt
This discussion has been closed.
Comments
This is not a known issue. My first guess would be that there is a setting
on the printer driver causing this. You might try creating a minimal test
application (report on a form with a button) and see if they still get the
issue when trying to print.
--
Regards,
Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com
Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com