ExtraDevices and Excel exporting

rbuser

Hi, i'm having a problem exporting to Excel. The process raises a
"Division by zero" error.
I asked in Waler last week bust still have no answer.
What must or can do?
Thanks
--
Guillermo Castaño Acevedo
Gerente de Sistemas - Grupo Millennium Ltda
GuillermoC@GrupoMillennium.com
www.GrupoMillennium.com

digitalmetaphors

It's up to Waler to support. You can always dive into his supplied source.
Look in ..\Program Files\Extradev\Delphi\Source\TxtraDev.pas for the
TXLSDevice code.


Cheers,

Jim Bennett
Digital Metaphors

rbuser

I already did it, but the error raised is strange and couldn't find a
particular line to fix it.
Sorry, but i want to apply my money back guarantee, because i switched from QR
to RB to have some problems fixed, but the Waler support is terrible and my
clients can't wait more.
Who must i e-mail to for returning my RB license?
thanks

digitalmetaphors

Sorry, to hear of your trouble with Extradevices. Have you tried contacting
him again, with a request just for a response that he has received your
email? We offer an unconditional 30 day money back guarantee. Waler has
always been willing to research a problem with Extradevices and encourages
us to send him all tech support for his add-on. You can email
info@digital-metaphors.com to handle the licensing issue.


Cheers,

Jim Bennett
Digital Metaphors

rbuser

To be honest, i'm sorry too. You have a great product, but it's a reality that
today's users need to export their reports (principally to Excel), and in my
case it was mandatory.
As posted in another of my messages, i really think RB should have native
exporting capabilities. When you let critical behaviour of your application in a
third person, you have the risk of losing clients and even destroy the good name
you have because of issues don't directly handled by you.
I sent at least 6 mails to Waler since the last tuesday, had 1 answer on
thursday with a patch that didn't worked at all, and i send a lot of new message
without answer at this time.... His support is really terrible, at least in my
case, and i can't wait more. Have a project to deploy and i'm losing money.
If RB has native exporting (supported directly by you), be sure i'll remain with
the product. It's great, but you have a big hole there.
thanks

digitalmetaphors

Thanks, for the feedback. We have many customers using Extradevices with
great success and we have had relatively few reports of problems with
Extradevices. Perhaps, in a future project, you should reconsider
ReportBuilder, as we will continue to add more and more functionality to the
best reporting tool available:)


Cheers,

Jim Bennett
Digital Metaphors

rbuser

I hope the same... i'm rebuilding the reports in QR and really miss RB :.( .
But sadly insist, having a centralized support for all RB issues would be great,
cause more than 1 week response times for such a basic bugg is awful.
thanks again

rbuser

I just had a similar problem this week. I had added an ExtraDevices
component to a form and was using it to control some of the export
properties of Excel. I was getting division by zero errors (I think it may
have had something to do with the column spacing property). Anyway I removed
the component from the form and the export works fine now.

--
Kevin McBrearty
ATG Automation Technologies Group Ltd.

rbuser

Hi, Waler has just published and upgrade of their components with the problem
solved. I've made a few tests and seems to work fine. You should download it and
try your reports again...and tell us your experience.
thanks

digitalmetaphors

Glad to hear that it is working:)


Cheers,

Jim Bennett
Digital Metaphors