Some report print on one printer but not another

rbuser

I got a report that print on every printer except a Lexmark Z45. On HP and
other Lexmark printer it print but not on the Z45. What should I look for
to correct this?

Carlos

nardmoseley

1. Download the latest printer driver from the manufacturer's web site. That
fixes most issues.

2. Make sure that the logon account under which the application is executing
has full access rights to the printer.

3. Try printing to the printer from other applications, such as MS Word,
Notepad, etc.

4. Test other reports, such as our demos. Determine whether some reports do
not print correctly but not others, or whether no reports print at all.

If the above does not fix the issue, then specify more details about the
error you recieve.



--
Nard Moseley
Digital Metaphors
http://www.digital-metaphors.com

rbuser

On the same application I can print other reports but not the invoice. If I
change the printer then the invoice will print without a problem. Any idea?
I got some clients that are using this printer Z45 and are printing their
invoice with my application. I haven't tried to change the version of the
program to see if with the new version on my application then they can't
print.
I am going to try a new driver.

Carlos

rbuser

New driver didn't help. Any suggestions?

Carlos

digitalmetaphors

Are you using RB 7.01? Download the trial edition 7.01 and see if that
solves the problem.

So the driver didn't help. What about the other questions Nard asked?


Cheers,

Jim Bennett
Digital Metaphors