Preview = OK, Printing = page width chopped

rbuser

To start with, let me say that I now realize that you guys at RB are
being UNFAIRLY blammed for a lot of problems with print drivers.

I cleaned out my RB installation according to the instructions in this
ng, then I cleaned out my actual printer driver _manually_ according
to support.microsoft.com knowledge base article # 135406

I then downloaded the latest HP LJ 4 driver from www.hp.com

Result: For the last two days I have been "access violation" free.

My reports generate and preview correctly. Thanks to the help I
recieved from DM crew on this ng.

Now for the big "however", even though my preview is completely
normal, (full width header and footer, newspaper columns in detail)
now, when I print, the text of the page is all 'truncated' at the 4
and a half inch width point.

I'm using newspaper columns (2) in the detail section of the report,
but with a header and footer that should print full 8 inches wide.

When printing (not previewing) the whole report is being made the
width of the left newspaper column.

Any help would be appreciated.

digitalmetaphors

I created a newspaper column report with headers and footers from scratch
and it previewed and printed correctly on our HP LJ 5. Please send us a
simple example report project that shows the problem using DBDemos database
for data. Send it to support@digital-metaphors.com


Cheers,

Jim Bennett
Digital Metaphors

rbuser

I sent you a demo on this.
It screws up exactly the way I described.

Thanks for your help.

Kev.

digitalmetaphors

Demo received. I'll do my best to get to it today. I have a few research
projects ahead of yours in the queue which I have not had a chance yet to
examine. Thankyou for your patience.


Cheers,

Jim Bennett
Digital Metaphors

digitalmetaphors

I tried printing your report on our HP LJ 5 using the latest driver from HP.
I used a letter sized piece of paper to feed into the printer and it printed
the columns correctly, using your 5 x 8 setting. It did chop the header and
footer text as they are maually trimmed because the label widths are 7.4
inches. This width is too small to fit the actual text as you have designed
it.


Cheers,

Jim Bennett
Digital Metaphors

rbuser

Ok. What about HPLJ4 using the printer driver I sent you? My
customer has a large number ( in the low hundreds ) of HPLJ4 printers
so I can't tell him to print on HPLJ5.



Understood. I wasn't concerned about that, I just threw in some dummy
text and yes it was a bit too wide. I'm talking about the entire text
of all header, colums (only the left one prints) and footer being
chopped at the 4 inch wide point, not the 7.4 inch point.

???

digitalmetaphors

No, I can't print with the HP LJ 4 drivers you sent for our HP LJ 5 printer.
I downloaded the latest and they are the same, dated 1.10.2000 from hp.com
for the LJ 4.

Make sure you are using RB 7.02 as this may have been an issue in an older
version we were not aware of.


Cheers,

Jim Bennett
Digital Metaphors