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Access Violations again

rbuserrbuser
edited January 2009 in General
Sirs

I have just spent some time with a Customer who was complaining very
bitterley about our application crashing everywhere.

I also have just received a further email from another customer who is also
formally complaining about our application for exactly the same reason.

Following your advice to reload the 11.02 (this newsgroup 29/12/08), on
03/01 I uninstalled RB and downloaded a new build (which for my convenience
I titled rbserv11.11.02.01.2007.exe to differentiate it from earlier 11.02
builds). I installed this new build but I am still getting Access
Violations all over the place as illustrated below.


-------------------------------------------------------------------------------------
|Address |Module |Unit |Class
|Procedure/Method|Line |
-------------------------------------------------------------------------------------
|*Exception Thread: ID=3332; Priority=0; Class=; [Main]
|
|-----------------------------------------------------------------------------------|
|00763E95|Alarm.exe |ppTBX.pas |TppTBXNexus |Broadcast
|3416[7] |
|00763E50|Alarm.exe |ppTBX.pas |TppTBXNexus |Broadcast
|3409[0] |
|00763FD6|Alarm.exe |ppTBX.pas |TppTBXNexus |TBXSysCommand
|3461[2] |
|0071B01D|Alarm.exe |ppTBXThemes.pas|TppTBXThemeManager|Broadcast
|749[7] |
|0071AFD8|Alarm.exe |ppTBXThemes.pas|TppTBXThemeManager|Broadcast
|742[0] |
|0071B615|Alarm.exe |ppTBXThemes.pas|TppTBXThemeManager|WndProc
|939[9] |
|7E42A340|USER32.dll | | |PeekMessageA |
|


Can you please urgently advise

1. How to stop the above.
2. How do I check to ensure that I have the correct build/version
installed - just incase I have made an installation error.

The credit crunch may not be affecting you, but I am noticing that as
customers are placed under financial pressures when errors occur they become
very aggressive about such matters, it is one more issue that they do not
need to worry about, so I would appreciate your urgent attention

Comments

  • rbuserrbuser
    edited January 2009
    Hi

    Forgot to mention - whilst the users all did have Outlook open, the access
    violations seemed to occur when their phone system rang and performed a
    screen pop to show them who was calling.

    We were in the middle of a large batch print of invoices, phone rang, access
    violation occurred, batch run stopped dead, result very upset accountant and
    angry boss.

    Hope this helps.

    Regards

    Philip L Jackson



  • rbuserrbuser
    edited January 2009
    Hi,

    I have a similar problem with RB11.02.
    Try reinstall RB11.01

    J-Pierre


    "Philip L Jackson" a écrit dans le message de
  • nardmoseleynardmoseley
    edited January 2009

    |00763E95|ppTBX.pas |TppTBXNexus |Broadcast

    There is patch available for RB 11.02 that corrects this issue. (Finally had
    a customer confirm yesterday that the patch resolves the issue).


    --
    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com

    Best regards,

    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com
  • nardmoseleynardmoseley
    edited January 2009
    Phil and JP,

    I just emailed each of you the patch. Registered users can email
    support@digital-metaphors.com to request the patch.


    Best regards,

    --
    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com

    Best regards,

    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com
  • rbuserrbuser
    edited January 2009
    Hi

    Thanks I have built this in and have distributed it to one customer this
    evening and will send out to others tommorrow.

    Regards

    PLJ

  • rbuserrbuser
    edited January 2009
    Hi,

    Ok, the patch resolves this issue :-)

    J-Pierre

This discussion has been closed.