Paper Size

rbuser

Hi,

I have a report that is designed to A4 papers.
In every user it goes ok.
In one specific user the report printing cuts it´s right side (two or
three columns). In further investigation I can see that the default paper
for this printer is Letter. If I change the paper to A4 it prints ok.
I don´t want to say to my customer to change it every time and changing
the default paper is not an option.

What can I do?

Thanks

nicocizik

Hi Ricardo,

When ReportBuilder prints a report, it uses the paper size assigned and it
is up to the printer to take this information and print the report with that
setting. It seems that the printer driver your user is using is not
changing the paper size when printing the report. This may be due to a bad
or old printer driver. I suggest having them upgrade their printer driver
to see if that solves the issue.

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com

rbuser

That´s what I thought and said to the user. But he says that in other
programs like Word it does not happen, making him think it is an issue with
our software.

I will try upgrading the driver.

Att