Problems printing on HP Laserjet 2500n

rbuser

XP Professional
Report Builder 6.03
HP Laserjet 2500n with latest drivers

When I print a multi page report only the first two pages are printed. This
happens with a range of reports which print fine on other printers. Using
wordpad or notepad to print a multi page document works fine.

Does anyone have any ideas/suggetsions.

John

nicocizik

Hi John,

Does this happen with every report you try to print? For instance, if you
try to print one of the RB demos located in the \RBuilder\Demos\...
directory, are you still getting this behavior? Is this the only printer
this is happening with?

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com

rbuser

Nico

Unfortunately I do not have access to the printer as it is at acustomer's
site 400 miles away. It does happen with every report I try to print.

John

rbuser

It does not happen on any other printer.

John

nicocizik

Hi John,

This is not a known issue with ReportBuilder. The fact that you are able to
successfully print to other printers leads me to believe that this is a
printer issue. ReportBuilder sends the same Windows API commands to every
printer it prints to, which are first interpreted by the specific printer
driver and printed. The following diagram shows how ReportBuilder
communicates with every printer:

ReportBuilder ==> Windows API ==> Printer Driver ==> Printer

Double check to be sure your clients are first using the correct printer
driver and second have the latest version of that driver.

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com