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EPrintError with Network Printers

rbuserrbuser
edited October 2013 in General
XE2 RB15.0 Build 201

I have a customer getting this error several times a day with multiple
users.

EPrintError
The data area passed to a system call is too small.

They are all using network printers thru Terminal Services. Using
redirected printers works fine as does printing to the network printers thru
a standard Windows program.

Any ideas?

Thanks,
Perry Jacobs

Comments

  • nicociziknicocizik
    edited October 2013
    Hi Perry,

    We have not seen this error before. What type of printer are they
    printing to? Does this happen when printing to every network printer or
    just a certain one? Does the terminal client have a default printer
    defined and have full access to the printer drivers needed to print?

    You mention that this happens multiple time a day. Does this mean that
    it works some of the time? What exactly has changed when the error occurs?

    Best Regards,

    Nico Cizik
    Digital Metaphors
    http://www.digital-metaphors.com
  • rbuserrbuser
    edited October 2013
    It is happening on all makes and models of printers. According to the
    customer, nothing has changed in the setup of the printers or network. They
    can switch to the redirected printer and it works fine but prints slower.
    Then they switch back to the network printer after awhile and it works
    again. I checked with other customers who are setup the same way and they
    work fine. I doubt that it is anything in RB, but I just wanted to see if
    you heard of the issue before.

    Thanks,
    Perry

This discussion has been closed.