Strange printer error (v15.04)

rbuser

Any ideas on what may cause this error message?


operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 3 days 10 hours
program up time : 5 hours 37 minutes
processors : 4x Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
physical memory : 2034/3982 MB (free/total)
free disk space : (C:) 362.90 GB
display mode : 1920x1080, 32 bit
process id : $114c
allocated memory : 330.91 MB
largest free block : 1.02 GB
executable : HireTrackNX.exe
exec. date/time : 2014-12-23 14:11
version : 3.0.1.224
compiled with : Delphi 2007
madExcept version : 4.0.9
callstack crc : $5a6eda05, $fab807f6, $eda1cac2
exception number : 2
exception class : EAccessViolation
exception message : Access violation at address 770E09CB in module
'ntdll.dll'. Read of address 72657361.

main thread ($b9c):
770e09cb +02f ntdll.dll _strnicmp
75d57c41 +013 GDI32.dll CreateICA
00a8b349 +0a9 HireTrackNX.exe ppPrintr 4448 +23
TppCustomPrinter.GetPrinterIC
00a8a410 +064 HireTrackNX.exe ppPrintr 3624 +14
TppCustomPrinter.GetDC
00e73c42 +35e HireTrackNX.exe ppPDlg 842 +100
TppPrintDialog.btnOKClick

nicocizik

Hi Paul,

This could be a number of issues. Are you able to test with another
printer? Does the problem happen every time you print? Have you tested
with RB 15.05?

Any more information about the circumstances of this issue would be very
helpful in tracking the problem down.

rbuser

Its from a customer. One off. And its 15.05 (sorry). Was a long shot
asking you...just wondered if anyone would have a "Ah, you can get this
if..." moment. We have to tell 'em something and today it was, "I'll ask
the authors of the reporting engine"

nicocizik

Hi Paul,

I understand. From the call stack it is clear that the application
cannot retrieve the printer's device context. If they are able to print
to a different printer successfully, it may be an access issue (network
printer issue, incorrect printer name, etc.).