EPrintError

rbuser

One of my customers receives an intermittent EPrintError immeditely when
trying to print or preview a report. Additional info is "Report could not be
generated" and "Dataset could not be opened". This is not reproducible. The
app is launched via CITRIX and restarting the CITRIX session solves the
problem.

Any idea wht?s going on here?

Thank you!

Bernd

digitalmetaphors

It may be a network connection problem since you can't connect to data all
the time. Does it always work the first time, but subsequent reports cause
the problem? Is it leaking memory? Is the machine out of resources when this
occurs? Can you run a code watch tool for memory leaks on your side just to
be sure that isn't a cause.

Is there any RAP code for this report? What does the code (RAP or Delphi
event handlers) for this report do? Does a report with no report event
handlers work or does it show the problem too?

Make sure they have the latest printer driver installed for that machine. RB
uses the installed printer driver for determining the pagination for the
preview. Can other apps print from this user account on this Citrix machine,
such as MS Word or Excel? Restarting will reset the printer driver, so it
most likely is a flaky printer driver or network problems.


Cheers,

Jim Bennett
Digital Metaphors

rbuser

> It may be a network connection problem since you can't connect to data all
This occurs when a lot of data already has been transferred from the
network. And displaying and working with the data is no problem, just the
generation of the reports are.

this
to
No idea, maybe, no, yes. It is not reporducible and does only occur for one
customer(=machine), while 30 do the same things. We have no significant
leaks but are investigating further.

All reports have RAP code.

RB
machine,
These are things I?m investigating further.

Thanks for your assitance.

Bernd