canvas does not allow drawing

rbuser

we have an enduser report tool (enduser report explorer), and we get an
error canvas does not allow drawing when we try to design - when we try to
make design changes. any help is appreciated..
thanks

digitalmetaphors

What version are you using? This was a problem in older versions of RB. This
should not be an issue in the latest version (RB 7.02). If you are using RB
7.02, then how can we reproduce the problem? Can you reproduce the problem
using any of our end user demos? If you are using an older version, then
please upgrade to 7.02 at our website at www.digital-metaphors.com


Cheers,

Jim Bennett
Digital Metaphors

rbuser

we are using RB6.0.3 and we dont want to upgrade right now... can we change
anything to do this?/ it is just happening in one workstation..??? any
ideas.. we have never seen it in other places... any setting?

digitalmetaphors

We made enhancements to our source to address this issue. Upgrading is the
only way to solve the issue for sure. The only other alternative is to
download and install the latest printer drivers to workaround the bug in the
6.03 source.


Cheers,

Jim Bennett
Digital Metaphors

rbuser

I have seen this when there were no printers defined on a workstation. Make
sure that there is a default printer set up, network or local doesn't
matter.

Regards,
Chuck

rbuser

thanks... I did check it has been defined... we need to find a solution and
we have tried everything... is there anything else we can do other then
upgrading??
thanks

rbuser

thanks... I did check it has been defined... we need to find a solution and
we have tried everything... is there anything else we can do other then
upgrading??
thanks

rbuser

thanks... I did check it has been defined... we need to find a solution and
we have tried everything... is there anything else we can do other then
upgrading??
thanks

rbuser

Is your workstation connected to the networkprinter ?

rbuser

yes it is connected to the network printer

digitalmetaphors

Hi Shiju,

If you've verified the connection to the printer is good and can print from
other apps, the printer driver is the latest, then there is not much you
will be able to do since it is most likely a bug in RB 6.03 source code.
Upgrading is going to be the easiest solution rather than trying to debug
and fix your version of RB 6.03. Please contact info@digital-metpahors.com
for upgrade information or surf our website at www.digital-metaphors.com

Cheers,

Jim Bennett
Digital Metaphors