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New Blog Posts: Merging Reports - Part 1 and Part 2

Install - the part I hate

edited April 2003 in Server
Well I've got my DLL webtier working on my test machine - now, as I try to
deploy it on my clients webserver, I get this when I try to access it:

HTTP 500 - Internal server error


I've triple checked security settings, rebooted the server, confirm my
report server can be reached via the report explorer client. I don't know
what else to do.

Thanks!
Nick Hustak

Comments

  • edited April 2003

    Sorry to hear - I recall you had a similar issue before.

    Below is an article...


    ----------------------------------------
    RB WebTier and IIS User Accounts
    ----------------------------------------

    Question: I am trying to configure and test the RB WebTier using IIS. When
    I try to test the web tier via my web browser an Internal Server 500 Error
    page is displayed.

    This is generic error page returned by IIS.

    One cause of this error is that the WebTier application does not have
    sufficient user access rights.


    Solution:

    1. Unload the WebTier application.

    Use IIS to access the properties dialog for the rbWebPub virtual directory.
    Press the UnLoad button to unload the ISAPI dll.

    2. Delete rbWebPub subdirectories

    Use Windows Explorer to delete all subdirectories inside the rbWebPub
    directory. If you are using different WebTier CacheDirectory or WebTier
    LogSettings, then delete those directories also.


    3. Configure IIS User Accounts

    There are two user accounts created by IIS: IUSR_MachineName and
    IWAM_MachineName. (MachineName is replaced by the name of your computer).

    a. Use Windows Explorer to access the properties dialog for the rbWebPub
    directory.

    b. Check whether the IUSR_MachineName and IWAM_MachineName accounts appear
    in the list of users. If not then add them.

    c. The IUSR_MachineName account is the Internet Guest Account. This account
    requires Read, Execute, and Write access to rbWebPub.

    d. The IWAM_MachineName account is a user account that IIS uses to run web
    applications such as the web tier. This account requires full control of the
    rbWebPub directory. The web tier must be able to read, write, and create new
    files and sub directories for the CacheDirectory and the Log. Therefore if
    you configure the WebTier to use directories that are not subdirectories of
    rbWebPub, you will need to configure those directories as well.

    e. reboot the machine.



    --
    Nard Moseley
    Digital Metaphors
    http://www.digital-metaphors.com

    Best regards,

    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com
  • edited April 2003
    Ah, the docs have changed! (That or I misread them) I had only given rights
    to IUSR_

    Thanks Nard - My client is up and running!

  • edited April 2003
    > Install - the part I hate

    Proverb: If you run a marathon, a mile becomes a short distance.

    You should try installing Crystal to a client's server, then you will think
    that RBS is a piece of cake. ;-)

    Ed Dressel
    Team DM
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